Customers are responsible for providing a complete and accurate shipping address. If a delivery fails, a parcel is returned, or tracking shows an exception due to an incorrect/incomplete address or other delivery issues, please contact our customer support at vip@doventro.com within 7 days of the tracking update.
We will assist on a case-by-case basis and, depending on the situation and the carrier outcome, may offer one of the following solutions:
• Reshipment (shipping costs may apply), or
• Refund (shipping fees may be non-refundable where applicable), or
•An alternative resolution agreed via email.
We typically respond to support emails within 24–48 business hours.
Import duties & taxes
Import duties, taxes, and customs fees are the customer’s responsibility. If a shipment is refused, held, or returned due to unpaid duties/taxes, please contact us at vip@doventro.com. We will help you resolve the issue; additional costs (such as return shipping, storage, disposal, or re-delivery fees) may apply.
